Shipping & Returns Policy

At specs, we want your eyewear shopping experience to feel simple, secure, and worry-free. Please review our shipping and returns policy before placing your order.

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Estimated Delivery Time

Estimated delivery time is typically 6–12 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, carrier delays, customs processing, or other factors outside of our control.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow 24–48 hours for tracking updates to appear after the package has been shipped.

Minimum Order Quantity

Our minimum order quantity is 100 pieces.

For wholesale or bulk orders, please make sure your order meets the minimum quantity requirement before checkout.

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Returns Policy

60-Day Returns

We accept returns within 60 days of delivery.

To be eligible for a return, items must be:

• Unused and unworn
• In their original condition
• In the original packaging
• Free from damage, scratches, or signs of use

Free Returns

We offer free returns for eligible orders.

To start a return, please contact our customer support team with your order number and reason for return.

Non-Returnable Items

The following items may not be eligible for return:

• Used or worn eyewear
• Items damaged after delivery
• Customized or special-order products
• Items returned without original packaging
• Clearance or final-sale items, if marked as final sale

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and provide a replacement, refund, or other suitable solution.