FAQ

Frequently Asked Questions

Everything you need to know about specs orders, products, shipping, returns, and wholesale.

Orders

What is the minimum order quantity?
Our minimum order quantity is 100 pieces. This applies to wholesale, bulk, and standard orders placed through our store.
Can I order less than 100 pieces?
At this time, our minimum order quantity is 100 pieces. For special order requests, please contact our support team before placing your order.
Can I mix different styles to meet the 100-piece minimum?
Yes. In most cases, you may mix different frame styles, colors, or designs to meet the 100-piece minimum, unless otherwise stated on the product page.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Changes may not be possible once the order has entered processing, packing, or shipping preparation.

Products

What type of eyewear does specs sell?
specs offers decorative fashion eyewear designed for styling, retail display, boutique collections, photoshoots, and everyday outfit matching.
Are specs glasses for decorative use?
Yes. Our eyewear is designed as a decorative fashion accessory for styling and visual presentation.
Do the glasses include clear display lenses?
Some styles may include clear display lenses for styling, display, and presentation purposes. Please check the product details for each specific style.
Are the product colors exactly the same as the photos?
We do our best to display product colors accurately. However, colors may appear slightly different depending on lighting, screen settings, photography conditions, and production batches.
What materials are used in the frames?
Materials may vary by style. Our products may include metal, acetate-style materials, mixed materials, silicone-style nose pads, and other decorative eyewear components.

Sizing & Fit

How do I choose the right frame size?
Please check the measurements listed on each product page, such as frame width, lens width, bridge width, temple length, and lens height. For the best styling fit, compare them with a pair of glasses you already own.
Are the frames suitable for men and women?
Many specs frames are designed with a versatile, unisex look. Some styles may appear more bold, minimal, classic, or modern depending on shape, color, and frame size.
Are the frames lightweight?
Many of our styles are selected for a lightweight feel and comfortable everyday styling. Product weight may vary depending on the frame design and material.

Wholesale & Bulk Orders

Is specs suitable for wholesale buyers?
Yes. specs is suitable for wholesale buyers, boutique owners, fashion retailers, online sellers, stylists, and bulk purchasers looking for decorative fashion eyewear.
Do you offer bulk pricing?
Bulk pricing may be available depending on order quantity, product style, and customization needs. Please contact us for larger order inquiries.
Can I customize the frames or packaging?
Custom branding, logo printing, hang tags, packaging, or private label options may be available for qualifying orders. Please contact us with your customization requirements, order quantity, logo file, and preferred packaging details.
Can I use specs products for my own store?
Yes. Our decorative eyewear is suitable for retail resale, boutique collections, fashion accessory shops, online stores, and styling businesses.

Shipping

How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
How long does shipping take?
Estimated delivery time is usually 6–12 business days after the order has been processed and shipped.
Do you provide tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information, if available. Please allow 24–48 hours for tracking updates to appear.

Returns & Refunds

What is your return policy?
We accept returns within 60 days of delivery. Items must be unused, unworn, undamaged, and returned in their original packaging.
Are returns free?
Yes. We offer free returns for eligible orders. Please contact our support team before sending any item back so we can provide return instructions.
When will I receive my refund?
Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

Care Instructions

How should I clean the frames?
Use a soft microfiber cloth to gently clean the frames. Avoid harsh chemicals, alcohol-based cleaners, or rough materials that may damage the surface.
How should I store the glasses?
Store your glasses in a protective case or safe storage area when not in use. Keep them away from extreme heat, moisture, and heavy pressure.
How can I keep the frames in good condition?
Use both hands when putting them on or taking them off, avoid bending the temples, keep them away from heavy pressure, and store them properly when not in use.

Contact

How can I contact specs?
For questions about orders, shipping, returns, wholesale, or custom requests, please contact us at support@specs.com.